Echelon Systems LLCServices
Who this is for
You run a plumbing, HVAC, electrical, or contracting business. Maybe a med spa. You are good at the work itself. That part was never the problem.
The problem is everything around it. The customer from eight months ago you meant to call back. The five-star review nobody ever asked for. The sub who found out the job moved to Thursday by showing up on Wednesday. The website someone opened on a phone in a driveway, waited on, and gave up for the next name in the list.
None of that is hard. It is just work that never makes it to the top of the list, and it costs you twice. Once in the jobs you never hear about, and once in the jobs you already paid to win. If you have an office manager with spare hours, you may not need us. If you don't, that is the gap we fill.
Services
Client Reactivation
Your customer list is full of people who would hire you again and haven't thought about you in a year. Calling all of them is a week of work nobody has.
We load your past customers into a text sequence you approve first. It sends a short message, waits a day, follows up twice, and stops the moment someone replies. You get a text when a real reply comes in. Anyone who opts out is dropped immediately.
Your slow weeks start filling from a list you already paid to build.
Reputation Management
Most happy customers will leave a review if you ask right after the work. Most businesses ask once, or never, and the ones who do ask forget to follow up.
We set the request to go out on its own when a job closes, chase it once if there's no answer, and alert you the moment a review lands anywhere so you can reply while it still counts.
Your review count grows every week without you remembering to ask.
Contractor Job Coordination
A job moves to Thursday. You tell the homeowner. The sub finds out by showing up on Wednesday. Every one of those costs you a trip, a day, and some goodwill.
We wire the handoff to your job stages. When one changes, the assigned sub gets the address, the scope, the contact and the new time in writing, and you keep a record that it went out.
Fewer wasted trips, and no more arguments about who was told what.
Website Design & Build
Most trade sites are slow, awkward on a phone, and rented from a builder that charges every month to keep them online.
We write plain HTML and CSS by hand. No page builder, no plugins, nothing loading from someone else's server. It goes live on hosting you control, and the files and the domain are in your name.
A site that loads instantly on a job-site connection, and that you own outright.
How it goes
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A conversation
We go through what you run, where the follow-up is falling down, and what you would want handled first. Bring nothing. If we are not a fit for each other, you will know by the end of it.
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A written scope and quote
You get the work written down. What gets built, what it will do, what it costs, and what we need from you to start. Nothing is built and nothing is charged until you say yes to it.
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Build and test
We connect the system to what you already use. Your number, your customer list, your calendar. Then we run it end to end against a test contact. No real customer hears anything until it has been through that.
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Live, then adjusted
It goes live and you watch what comes back. We change the wording, the timing, and who gets notified based on the replies you actually get, not on what we assumed beforehand.
TODO(anna)
How we work
Every engagement is scoped after a conversation. What it takes to build depends on how long your customer list is, what software you already run, and how much of it is worth automating at all. Quoting before that conversation would just be a guess dressed up as a number.
Once we understand the job you get a written quote for a defined scope. Nothing is built and nothing is charged until you accept it, and deciding it is not worth it is a perfectly good outcome of the conversation.